Abeldent Dental Software
Overall: Abeldent is a great dental software. I have been using it in our office for 26 years, since it was first installed. It is user friendly. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow.The Abeldent help section has very good explanaition on topics, when needed.The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful.
It is rare that I need to contact the Abeldent Software Support for help. It is a very good dental software. Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent. We are glad that you have been able to easily customize the scheduler to your preferences and that the ABELDent administrative workflows are meeting your needs.With respect to appointment scheduler notes, there are several new features to bring different types of notes to a user's attention while still respecting patient privacy. Please contact us at your convenience to discuss how we might better meet your needs.
Pros: Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly.
If you want to explore more advanced settings of the software, that is an option as well. It offers so much.
I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists.
It's endless. Your positive feedback validates that we are on the right track and it encourages us to continue providing great system features and customer support.Unfortunately, we are no longer able to provide French customer care but we do continue to provide English language software that includes support for Quebec-specific features.In 2018 RAMQ implemented a new version of their claims system. We are now certified to support that new system, and we are in the final stages of preparing a new update for release that will support this capability. Cons: The software is outdated and 'in transition'. I have never used a dental software that has been 'in between versions'.
There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was 'in transition' to their next version.
Ea generals. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a 'silent report' to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts.
The odontogram and charting is not modern. Appointments would occasionally 'disappear' with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time. Customers only receive fully tested general release versions - 'transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface.
Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization.
In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time. When developing new versions of ABELDent, we take IT issues into consideration such as the ease of application installation.With respect to Sched.ini, it is a file that allows a user to customize the visual settings (colours, etc.) on their schedule. The file settings are currently tied to a workstation and not a provider.
The original purpose of this feature was to allow the scheduler in different locations (e.g. Front desk, operatory) to be set up differently. The concept of having it set by person where the user can transfer their settings to a different location (workstation) is an interesting one and it is something we will consider moving forward. Cons: We feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience.
Abeldent Dental Software 2017
PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice.
Dentrix Dental Software
.About usServing dental professionals since 1984, ABELDent Inc.™ is Canada's leading provider of outstanding practice management software. As a Microsoft Gold Certified Partner, ABELDent utilises the latest Microsoft.NET technologies, empowering physicians to manage their practices better than ever before.ABELDent offers cost-effective services, customised online/on-site training programs and a customer portal that provides anytime access to valuable tools and information.For more information, visit ABELSoft.com and follow us on Twitter @ABELDent and Instagram @ABELDentInc.